238 Privacy Policy — How We Protect Your Information

User privacy is a top priority at 238. This document outlines the types of information we collect, how we use it, and your rights as a user in Malaysia.

Effective date: January 2026

Information We Collect From You

When you register and use the 238 platform, we collect several categories of information to ensure the service operates securely and efficiently. The main types of information involved are as follows:

Account Information

During registration, you are required to provide your full name, email address, phone number, and date of birth. This information is used to verify your identity, enable secure login, and confirm that you meet the 238 platform's minimum age requirement.

Device & Browser Information

We automatically record technical information such as IP address, device type, operating system, browser version, and location data obtained from your device. This information helps us detect suspicious activity and optimise the user experience on mobile devices.

Payment Information in MYR

Financial transactions are processed through secure third-party payment channels such as FPX. The 238 platform does not store full credit card details or bank account numbers — only the transaction information necessary for account records is retained in our system in MYR.

Baccarat game display at Genting Highlands with batik motifs, relating to 238 platform privacy — User data on the 238 platform is protected to industry-standard security requirements.

Contents of This Policy

1. Information We Collect
2. How We Use Your Information
3. Cookies & Tracking
4. Data Storage & Security
5. Sharing with Third Parties
6. User Rights & Contact Us

How Your Information Is Used

Verification & Security

Account information is used to verify user identity during login, detect unauthorised access attempts, and protect accounts from misuse.

Service Improvement

Usage data and device information help the 238 technical team identify performance issues, improve the mobile interface, and ensure the platform runs smoothly across all devices.

MYR Transaction Processing

Financial information is used solely to process deposits and withdrawals in MYR, and to maintain accurate transaction records in your account.

User Communications

Your email address and phone number are used to send important account notifications, policy updates, and promotional information if you have consented to receive them.

Legal Compliance

The 238 platform may be required to disclose user information to relevant authorities where mandated by Malaysian law or a valid court order.

Usage Analytics

Anonymised aggregate data is used to understand overall platform usage patterns, helping us make better product development decisions for Malaysian users.

Cookies and Tracking Technologies

The 238 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies. Session cookies maintain your login state during an active session — this is a basic technical requirement for any online platform. Preference cookies store your personal settings such as language and display format. Analytics cookies collect anonymised usage data to help us understand how users interact with the platform.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. Continued use of the 238 platform is taken as your consent to the use of necessary cookies.

How Your Data Is Stored and Secured

Personal information of 238 users is stored on servers protected by multiple layers of security. All data transmitted between your browser and the platform's servers is encrypted using industry-standard security protocols to prevent interception by unauthorised third parties.

We restrict access to users' personal information to staff who require it to carry out their responsibilities. All relevant personnel are bound by strict confidentiality obligations.

Personal information will be retained for as long as your account remains active or as needed to provide our services. Once an account is closed, information is kept for the period required by law before being securely deleted. While we take reasonable security measures, no data transmission over the internet can be guaranteed to be one hundred percent secure.

Sharing Information with Third Parties

The 238 platform does not sell, rent, or trade users' personal information to any third party for marketing purposes. However, there are limited circumstances in which information may be shared:

Payment Providers: Information required to process transactions in MYR is shared with authorised payment providers such as FPX that are licensed to operate in Malaysia. These providers are subject to their own privacy policies.
Statutory Authorities: We will disclose information to Malaysian authorities where required by law, court order, or to prevent fraud and illegal activity.
Technical Service Providers: Companies that help us operate the platform — such as cloud computing services — may process user data as part of technical operations, subject to strict confidentiality agreements.

In all instances of data sharing, we ensure that the relevant third parties have adequate data protection controls in place and use the information only for the permitted purposes.

Seremban VIP bonus display related to 238 platform account data security — 238 does not share user data for third-party advertising purposes.

Your Rights as a 238 Platform User

Right to Access & Correction

You have the right to request a copy of the personal information we hold about you at any time. If you find that any information in your account is inaccurate or out of date, you have the right to request a correction. To do so, log in to your account and update your profile details, or contact our support team at [email protected].

Right to Data Deletion

You may request the deletion of your account and personal information. Please note, however, that certain information may need to be retained for a specified period to comply with Malaysian legal requirements, including financial records mandated by applicable legislation. Deletion requests involving accounts with outstanding balances or active investigations cannot be processed until those matters are resolved.

Amendments to This Privacy Policy

The 238 platform reserves the right to update this privacy policy from time to time. The latest version will always be available on this page. Users will be notified of significant changes via email or in-platform notification. Continued use of the platform after any amendments constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding the privacy of your data on the 238 platform, please reach out to our support team. We aim to respond to all privacy-related enquiries in a timely manner.

Summary of User Rights

Access to your personal data
Correction of inaccurate information
Account and data deletion
Opting out of marketing communications
Contact: [email protected]